After Hours · 8 min read
Everyone Was Aligned. Nobody Knew What to Do Next.
Yesterday everyone brought context, data and prototypes to the launch meeting. Today Sales needs to know what they can actually promise customers.
After Hours
Longer, funnier stories told through the conversations after the meeting.
After Hours · 9 min read
The Week Everything Needed AI
By Tuesday, the roadmap, support queue and office toaster had acquired sparkles. The customer problem remained stubbornly analogue.
After Hours · 9 min read
The HiPPO Was a Spreadsheet
The highest-paid opinion never spoke. It arrived as a green cell, a deadline and a metric nobody felt authorised to question.
After Hours · 9 min read
The Feature Everybody Shipped and Nobody Owned
The launch had confetti, a video and three executive emojis. Six months later, the feature lived in a support spreadsheet called export things.
After Hours · 9 min read
When Customer-Centricity Became a Costume
A customer quote walks into quarterly planning, puts on a halo, and discovers it can approve almost anything.